Terms & Policies

For any questions about our policies, please contact us and we'll get you the information you need!

A Quick Note On Our Wood Products

Knots, grain patterns, color changes, and texture variations are all things we celebrate when building with real wood! Our wood-sculpting processes are accomplished by skilled craftsmen using various tools.

Most furniture today is made from uniform materials like plastics, composites, or tiny shredded pieces of wood fibers. Even things that look like real wood, probably are not made of solid wood. Basically, we're used to seeing furniture made from giant machines and robots, not harvested from nature and sculpted by humans.

Products made from real wood are not uniform - nor do we want them to be! Each piece is unique with its own character.

Our furniture PROUDLY looks unique and not manufactured on a robotic assembly line. Join us in celebrating the inconsistencies and character marks! Real people deserve real furniture.

Our furniture is built and finished with the intention of being used indoors in a climate-controlled environment. Any outdoor use of our furniture is untested and may result in warping/weathering beyond our expectations for quality and longevity.

Limitation of Liability

Compensation Cap: In no event shall any award or compensation granted in arbitration exceed the total amount actually paid to Vine + Branch Furniture Co.by the subscriber for the services or products under dispute during the period in which the alleged issue occurred.
Scope of Damages: Both parties agree that Vine + Branch Furniture Co. shall not be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of profits, even if advised of the possibility of such damages.
Justification: This limitation is intended to ensure that any potential recovery is proportionate to the actual economic impact and directly related to the amount the subscriber has invested in the services or products provided by Vine + Branch Furniture Co..
Acknowledgment: By agreeing to these terms, the subscriber acknowledges that these limitations on potential liabilities are a fundamental element of the basis of the bargain between the subscriber and Vine + Branch Furniture Co..

Sales/Return Policy

Vine + Branch Furniture Co. is not responsible for any damage to the product after the items have been released from our warehouse or our delivery vehicle(s).

All sales on custom-made items are final. This includes personalized items or “built-to-order” furniture. Our goal is to make you happy with your purchase, so if you have an issue, let's communicate and solve any issues together! We genuinely want you to be happy with our products.

In order to keep prices low and maintain inventory, all sales on any “pre-buy” items or "credits" are final, barring any guarantee explicitly stated in-writing. Again, good communication is the best tool for resolution here if you have an extenuating circumstance. We're here to help make things right!

Personalization

At Vine + Branch Furniture Co. our mission is to use our cutting boards to bring the word of God into homes around the United States. All cutting boards have our bible verse of the month engraved on them. You can choose your own verse, or choose to have our verse of the month engraved into the board. You will not receive a cutting board without a verse engraved on it. If you order a board and forget to add your verse choice to the notes, we will contact you via your supplied contact information to have a verse added. If we cannot reach you, your order will be held for a max of 4 weeks. After the four weeks, you will receive a board with a verse of our choosing. Vine + Branch will not provide any refunds for mistakes made by the customer outside of the 3 day handling period.

You can contact us about adding special logos, or wordage to your board. That board will still be engraved with a bible verse.

Vine + Branch Furniture Co. is not responsible for any misspelled words, typos, or similar grammatical errors submitted with an order. The submitted text will be used to personalize each item - we check spelling on each item at least 4 times before packaging.

If the wrong text is submitted with your order, please contact us ASAP! You have 3 days from your order date to contact us about any wrong text mistakes or changes to your order. Any changes outside of our 3 day handling period may not be honored. We do not provide refund for any customer errors. We will do our best to make necessary changes to a submitted personalization order (mistakes happen!) but we cannot guarantee your request for any changes submitted more than 12 hours after the order was originally submitted.

We will not personalize any item using words of profanity, hate speech, overtly sexual messages, or any other language deemed inappropriate (at the sole discretion of Vine + Branch Furniture Co.). In the event we deem a personalization option is in violation of this policy, we will contact the customer for an alternative option or cancel the order and issue a refund.

CONDITIONS OF USE

If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Louisiana. If you have any concern about privacy at our website, please contact us with a thorough description, and we will try to resolve it. As our business changes, our Privacy Policy and Terms of Use may change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We will not materially change our policies and practices to make them less protective of personal information collected in the past without the consent of affected user.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or our privacy practices, please contact us here